Refunds Policy


Once your return has been received and accepted, your refund will be completed via original payment method, excluding the delivery costs.  We'll will email once the refund has been processed, please allow up to 14 business days for the refund.  

Faulty Items 

  • It is our aim that every item arrives in great condition and we hope you're always thrilled with you purchase.  If you received an item in a flawed or damaged condition, or if it doesn't quite match the description on site, please advise customer service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full a full refund of a defective item.  
  • All items sold have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity.    As such all items should be treated with great care as with new items, and returned in the same condition in which they were received.  
  • Please note that all buttons, are sewn on by machine and need to be reinforced by you.  Loose buttons are not considered faulty, as they are machined on by the manufactures.  
  • All flower applications are detachable and need to be removed before washing, they are attached with snap popers which may need to be reinforced by you.   
  • If an item is returned not complete it will not be accepted and will be sent back to you and a delivery charge will be placed on your method of payment. 
  • If we find that the product has been tampered with and is not suitable for resale we can not refund you and we will simply post the item back to you.

From time-to-time we may offer certain online promotions which may apply to certain items purchased on the website.

The conditions relating to the discounts offered through those promotions will be specified at the time of issue.

We sometime run online promotions that are not available in our retail stores, and we run other promotions in-store that are not available online.

Unless stated explicitly, in-store promotions are not valid on the website, and vice versa.