Terms & Conditions
14 DAYS TO RETURN & EXCHANGE
We are happy to refund or exchange any item including sale/clearance items, within 14 days from date of receiving, if for any reason you change your mind (subject to our terms and conditions). Please note items must be returned with this 14 days time-frame and be in a saleable condition. This means returning the item to us in its original condition, unused, in its original packing packaging, with garment tags and ‘do not remove tag’ still attached.
Returns Unwanted EIRE Merchandise
- The Customer must re-ship the goods to the Petit address below, without undue delays and, within 14 days date of receiving.
- All returns must be shipped only to the address below (not accepted in stores)
232A Merrion Road,
The right to cancellation is deemed as having been correctly exercised when the following conditions have been met:
- a) Sending an email with the cancellation form as indicated above; please note that if item has been dispatched a postage and packing fee will be charged, and also a fee to have it returned to us
- b) The products must be unused and un-damaged, and include all original packaging (inner & outer).
HOW TO RETURN?
- For an exchange please email us at firstname.lastname@example.org with details of what would like to exchange it for size/color.
- Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.
- Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
- Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoebox as protective packaging.
WHAT HAPPENS NEXT?
- Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
- The returned goods will be subjected to quality control.
- The products must be returned with the original labels and tags as originally affixed to them and in perfect condition, new, unused and in their original packaging.
- Any items returned that does not meet return standards, will not be accepted and sent back to you with a delivery charge.
- Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
- For delivery to any other country that is not listed please email us a request with your full address & contact details and we get back to you. If you would like to pay via Bank Transfer we can arrange this
- For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.
- For an exchange please email us at email@example.com with details of what would like to exchange it for size/color.